Frequently asked questions

Pick a bouquet, choose the size, and check out with the recipient's name, phone number and area. The whole thing takes about two minutes. You get an order number and a tracking link straight away, then a photo of your actual arrangement before it goes out for delivery.

Yes, and it is free. Whatever you type at checkout is handwritten onto the card exactly as written. Leave it empty and no card is included.

Yes. Tick the anonymous option at checkout and your name appears nowhere: not on the card, not with the driver, not if the recipient asks. Many people sending to an office prefer it this way.

Yes. Pick any delivery date at checkout. For peak dates like Valentine's Day and Mother's Day we recommend ordering three or four days ahead, because slots genuinely sell out.

Before the florist starts arranging, yes, at no cost. Once the bouquet is being made we can usually still change the delivery details, but not the flowers. Reply to your order confirmation or contact us with your order number.

Yes. Order by 5pm and your flowers are arranged and delivered the same day anywhere in Dubai, seven days a week. Orders after 5pm arrive in the first slot the next morning.

Delivery is AED 25 across Dubai and free on orders over AED 300. There are no hidden fees at checkout: the price you see includes VAT.

All of Dubai, including Dubai Marina, JBR, Downtown, Business Bay, DIFC, Jumeirah, Palm Jumeirah, JLT, JVC, Al Barsha, Dubai Hills Estate, Arabian Ranches, Mirdif, Deira and Bur Dubai.

You choose a delivery window at checkout: 10am to 1pm, 1pm to 4pm, 4pm to 7pm or 7pm to 10pm. Evening slots fill first, especially on weekends.

The driver calls the recipient on approach. If there is no answer we call you, and with your approval we can leave the flowers with reception, a neighbour or building security.

Your tracking link updates at every stage: accepted, being arranged, photographed, out for delivery and delivered. You can watch the whole journey from the moment you pay.

Yes. For offices we deliver to reception with a call ahead, ideally before 6pm. For hotels we need the guest's registered name, and the room number helps. Hat box arrangements travel best for desk deliveries.

Yes, with care. We call the ward before arriving so the delivery never disturbs rest, and we recommend arrangements without strong scent, such as roses or gerberas, over lilies.

Every arrangement is photographed after it is made and before it is dispatched, and you receive that photo. If it does not match the standard you ordered, it does not leave the studio.

With a clean vase, fresh water every two days and a spot away from direct sun and air-conditioning vents, roses last seven to ten days, tulips around five to seven, and orchid plants two to three months. Our care guide covers each flower in detail.

Mostly Ecuador and the Netherlands for roses and tulips, with seasonal stems from Kenya and local wholesale for greenery. Stems arrive at the flower market and are arranged the same morning they go out.

Never. No invoice, price tag or amount appears on the box, the wrapping or the card. The card carries only your message.

Yes. If you have a colour scheme, a budget or a photo of something you loved, send it through the corporate page or reply to any order email and our florists will build to it.

Card payment online at checkout. Prices are in UAE dirhams and include 5 percent VAT, so the number you see is the number you pay.

Red rose wholesale prices roughly double worldwide in early February, and every florist's costs follow. Ordering before February 11 usually locks near-normal pricing and guarantees stock.

Yes. Our corporate service covers weekly reception and boardroom arrangements, events and client gifting across Dubai on a single monthly invoice. Send an enquiry through the corporate page for a same-day quote.

Event florals, launch installations and gala tables, yes. Brief us once through the corporate page and the arrangements arrive installed, on time. Full wedding production is by consultation.